Having trouble accessing your product?

Not satisfied with something?

Need help getting the media to run on your computer or device?

We’re happy to help! Please e-mail customer service at support@enchanthim.com.

If you need our assistance in reviewing your bill, or you need our help in finding your username and password, then please tell us your receipt number for your purchase.

If you are not able to find that information, then don’t worry! In that case, please try to remember when you originally purchased the product, and what the name of the product is.

If you are having a technical issue, and you are unable to download or view your product, then please tell us what kind of computer or device you are using to access our website. If you know the name of the browser you are using, please tell us that, too.

Note: Please allow up to 2 business days for response. Typical response time is within 4-8 hours, but during times of high volume or unexpected low-staffing, response time can take up to 48 hours. We’re staffed Monday – Friday, noon – 9 pm EST (9 AM – 6 PM PST), not including holidays.

Also, this e-mail address is for customer service only - please do not send dating / relationship questions to this address.

You may also reach us by phone our number is: 1 888 401 2241

For the fastest response please send us an email with as much detail as possible: support@enchanthim.com